Ningxia Jiquan water supply equipment company service specification and after sales commitment
08-27 one thousand and forty-seven
Ningxia Jiquan water supply equipment company is specialized in the sales, design and construction of stainless steel water tank, fire fighting equipment, domestic water supply and water treatment equipment. Its main products are stainless steel water tank, heat preservation water tank, fire water tank, buried water tank, inner lining water tank, BDF water tank, FRP water tank, box pump integration, non negative pressure water supply equipment, buried box pump integration, The septic tank and the post-sale septic tank are designed with integrated, free of charge service! Products are mainly sold in Ningxia Yinchuan Qinghai Xining Gansu Lanzhou Inner Mongolia Shaanxi and other regions. In order to make you better understand our enterprise and strengthen the cooperation and exchange between us, we present our company's service standard to you. We welcome your supervision and put forward valuable opinions and suggestions, so as to further improve our work quality and better serve every customer.
1、 Our company will make reasonable arrangement in strict accordance with the project schedule required by you to ensure the completion on schedule and the quality of the project.
2、 Our company has accumulated rich engineering management experience since its establishment for 8 years. The pipe material has the ability to complete high-quality projects in terms of technical strength, construction technology, testing means and other aspects. The company will strictly control the whole construction process and strengthen the quality assurance.
Pre sales service
1. Visit customers in a planned way to solicit opinions.
2. Timely understand customer needs and existing problems.
3. Reply to the user's requirements within the same day, and explain those that cannot be met.
4. The contract review shall be completed within two days.
Service in sale
1. Strictly perform the sales contract and provide products according to the quality and quantity on time
2. Strictly implement the technical service agreement and provide technical service guidance on time
3. Ensure the service quality and solve the problems found in time. If the problems can not be solved on site, the user shall be informed and the leader in charge shall be reported at the same time. The problems caused by engineering quality problems shall be reported as required
Our company for the problems raised by customers, the province within two days to send personnel to the scene service, outside the province within three days service personnel to solve.
The sales department shall report the situation to the leader in charge within one month after the completion of single project, conduct information feedback once half a year, and make corresponding user survey report to understand the evaluation of users on the company's work.
1. Under the condition of correct installation and normal use, the service life of our company's products is 20, and the product warranty is 1 year according to the relevant national regulations.
2. If you encounter technical problems in the process of installation and use, please feel free to consult the company's after-sales service hotline: we will provide you with perfect technical support.
3. Our company entrusts the local dealer to be responsible for the after-sales service in its own area. If you have any objection to the product quality of our company, please contact the company's after-sales service telephone number at 0951-8979456. We guarantee to make handling suggestions within 24 hours after receiving the objection. If on-site treatment is required, professional and technical service personnel shall be sent to handle on-site.
4. For the product quality defects caused by product design and manufacturing, our company will replace similar products for you free of charge, and the expenses incurred shall be borne by our company.
5. The following cases are not included in the scope of warranty compensation according to relevant national regulations:
(1) Man made damage;
(2) Damage caused by nonstandard installation construction or improper use;
(3) Mix with other brand products;
(4) Damage caused by force majeure;
(5) Damage caused by other non product quality reasons.
6. The definition of product quality shall be implemented in accordance with relevant national laws and regulations.